Thank-you for visiting directdresses.com. At directdresses.com our mission is to mutually benefit from the value, quality, styles and service of selling formal bridal and bridesmaid dresses, directly through the internet and in our two stores.

How do I shop online?

To start shopping, choose any of our shopping categories under the Catalogue section on the right hand side menu. You will then be presented with all the products currently on sale for that category.

Click on a small thumbnail photo of a dress, and you’ll be taken to a style description page where you’ll see a large photo.

Choose your colour and size, and click the "Add to Shopping Basket" button.

Your shopping basket is where you keep your selections until you’re ready to check out. To remove an item from your bag, check the item you want to remove and click the "Update" button. If you want to add another item to your shopping bag, click the "Continue Shopping" button and you’ll be taken back to the Homepage.

When you’re ready to buy, click the "Proceed to Check Out" button.
Simply complete your delivery information and double check your order is exactly what you want. Continue to the Secure Order page where you will enter your payment details by clicking the "Continue to Secure Server" Button once you have completed your delivery details.

You may also at this point, print out your order info and send it to us with a cheque or postal order if you do not wish to order via credit card. Use our contact info at this page to send these types of orders and make all cheques payable to "Direct Dresses".
If you continue to our secure payment page on our partners Worldpay site, simply complete the final stage with your info and press submit.

Congratulations, you have completed the shopping process. Your purchase will be confirmed by email when authorisation checks have been made. It's that easy!

What happens when I place an order online?

If you provided a valid e-mail address during the ordering process, you will receive an e-mail message shortly after you make a purchase, confirming your online order and the total amount to be charged to your credit card. We will correspond with you as soon as your order has been dispatched.

Do you accept International Orders?

Yes. For international orders the delivery address and card address must match.

Can I place an order by phone?

Yes we’d be happy to receive your order by phone. Call us on +44 (0) 28 9061 9915 at anytime 24 hours a day please leave a message with your name, phone number and time of day when you can be reached, with full details of the style and size you are interested in. We will return your call within 24 hours.

If you are calling for information why not drop us an email at info@directdresses.com.

Do you have any stores where I can try on a dress?

Yes - find details of our new shop here

Do you have a paper catalogue?

No paper catalogues. You can view all our styles on our web site.

How do I see what’s in my shopping cart?

At any time, you may click on "View Shopping Basket" at the right of every page. Then, you may choose either "proceed to check-out" or "continue shopping".

How do I know what size to order?

To assist you in ordering the correct size, please email or call us.

What forms of payment do you accept?

We accept the following major credit cards: Visa, Mastercard, Switch, Amex, Diners, JCB, Solo, Laser and Eurocard.

Please mail your cheque / postal order order to:

Directdresses.com
55e Kennedy Way
Belfast
BT11 9BQ

What about privacy?

At directdresses.com, we believe that safeguarding your online privacy is our responsibility. We guarantee that we will never make your personal information available to any third party advertisers. If you have any privacy concerns or questions, feel free to email us at info@directdresses.com

Is it safe to order online?

Providing a secure environment for your order information is our top priority. Your credit card information is safe with us. Taking advantage of Secure Sockets Layer (SSL) technology, directdresses.com ensures the security of your online transaction. SSL technology is the industry standard for encryption, and ensures a secure transaction environment for commerce on the Internet. Both Netscape and Internet Explorer indicate when you are connected to a secure server.

What about returns and exchanges?

Directdresses.com takes pride in the quality and value of our dresses. But if you are dissatisfied for any reason with a purchase, returns and exchanges are hassle-free. Please note that bridal and bridesmaid dresses are custom ordered and therefore returns are not accepted.

Our return policy can be found here

What are your shipping rates?

Shipping rates are included in the price of the dress however if dresses are returned 5% will be deducted from the total cost for each dress. 30% will be deducted for bridal gowns.

How long will it take to get my order?

Please allow up to 28 days for delivery although it usually takes less. Bridal gowns may take longer - Please email us for details.

I live nearby can I visit directdresses.com?

Yes - find details of our new shop here

How Do I Know if the Dress will suit me?

We realise that it is difficult to purchase your dream dress on the internet especially your bridal gown. While we try to provide you with all the information we can we would advise that you go to your local store and fit on similar shapes and styles of dresses to help you make your decision.

When do I need to order my dress?

What about alterations?

We work with the best seamstresses in the industry who carry out alterations off site. Details of these will be given to you upon purchase of your dress. All our seamstresses have been personally used by the staff at Direct Dresses. The cost is very reasonable and the quality of work very professional.

If you have any questions that are not answered above please feel free to drop us an email or call one of our stores.